Ether

An innovative open source software to standardize the workstation

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Open Source

O2SL

(Oxave Open Source Licence)

Framework

« JAVA
HTML5/CSS3
Multi-device »

Business Desktop

multidimensional

Our position

THE TARGETS OF OUR UNIQUE SOLUTION

Banking and Insurance industry workers evolve in a more and more complex environment, due to many hindrances.
Our Ether "Business Desktop" provides them with effective answer and especially targets the following use cases:

Their workstation is not customer-centric, its scalability is limited and costly for the IT Departement.

The multiplicity of tasks to be performed and their redundancy make it difficult to prioritize them.

Their daily interactions with a heterogeneous IS interfere with its operational efficiency and make the initial training tedious.

The emergence of new technologies strengthens customer empowerment and disrupts the employee connection to their job.

The knowledge of the customer is presented to them in a less complete and accurate way than to the customers themselves, reinforcing the imbalance and reducing its expert status.

The lack of tools and the data re-entry are a limitation to its efficiency.

Our solution

TURN-KEY BUSINESS DESKTOP SOFTWARE

Ether makes it easy to integrate all product sales, customer relationship management and administration applications into a single interface, structured in 4 areas:

Cockpit

The Cockpit guides the collaborator throughout the working day. This area enables centralized visualization of the main daily activities.
The collaborator can also directly launch 'in-context' actions into Customer or Working spaces.

Customer spaces

Customer spaces group and automate the current customer operations and assist the user by providing them with a Business Best Practices repository. Customer spaces may handle several customers at a time.

Prospect spaces

Prospect spaces allow the reception and referral of, as well as the advice to future customers by facilitating the actions of entering into a relationship and simulation.

Working space

The Working space aggregates tasks to be performed by streamlining and automating mass processing.

Our "Business Desktop" approach makes projects quicker and easier

Our Ether Business Desktop methodology has been proven in a large number of banking/insurance projects.

Its characteristics ensure the convergence and success of short-term projects:

Business-oriented design features

technical & ergonomic pragmatism,

iterative framed process.

A DYNAMIC AND ADAPTIVE SOLUTION

YOU EVOLVE, WE GO ALONG WITH YOU

Ether supports you on a daily basis, provides solutions to your concerns, facilitates your transitions and accelerates the achievement of your objectives.

Application integration whatever the technology

Ether brings Ether.ApplicationHost technology to integrate all the Information System applications into the "Business Desktop".

Your IS is made up of Client-Server and Mainframe applications, software packages, WEB applications requiring old versions of Internet Explorer (IE7 to IE11)

Our Ether solution masks this complexity and makes it possible to control these applications, automate actions of no added value to collaborators, share data contexts between them and more.

Evolutions of Infrastructure (application servers)

Natively non-structuring, Ether's design fits into your microservices architectures and your infrastructures based on dedicated servers or application containers.

Recent projects have demonstrated the speed and ease of migration to complex platforms with a high level of configuration making industrialization easy.

Use of latest generation browser

The Ether "Business Desktop" is designed to be used from any device using a simple HTML5 browser. It keeps Legacy apps running even if they still require older browsers.

The adoption of Microsoft Edge Chromium causes a technological breakdown that constrains or prevents the use of this Legacy.

Ether assists you in this delicate phase and ensures continuity using its latest functionality Ether.Backpack (Legacy Business Desktop).

Omnichannel and mobility

Ether is part of the evolutions of your processes and their transition to digital.

New communication practices between the actors of these processes (employees / customers / experts / ...) but also omnichannel events take place in a natural way in the Ether Business Office via its Fil du temps and Conversation tools.

Our trajectory

CONTINUOUSLY REINFORCE THE EFFECTIVENESS OF OUR SOLUTION TO SUPPORT COLLABORATORS AND SUPPORT CUSTOMERS IN THEIR EXPERIENCE

Rendez-vous

Interview management tool making it easier to prepare, conduct and report on customer meetings.
Without infrastructure constraints and ready to use, it adapts to your needs in the different working situations approached during the interview.

Next steps

An automatic flow of "Next Steps" that makes the collaborator's work easier by providing a simple way to follow best practices.

Fil du temps

An enrichment of customer knowledge based on the history of the omnichannel Bank-Insurance / Customer relationship. Ease of navigation through business opportunities and significant customer relationship touchpoints.

Conversation

A personalized interface giving the user a quick and intuitive overview of their situation and allowing them to easily operate current operations and communication.

Notepad « Post-it »

An assistant for the collaborator to jot down information in an unstructured manner: simple notes, reminders or deadlines, within or without a specific context...

Choose us

WE OFFER YOU MULTIPLE BENEFITS

The right needed and productivity tooling

A steering of the working day improved by the incentive for the employee to follow Banking and Insurance good practices.

The implementation of personalized elements of customer / advisor dialogue makes it possible to optimize the responsiveness and proactivity of the employee and assist them in their interviews.

State-of-the-art software (HTML5 / CSS3), and Open Source, compatible with all PC, smartphone and tablet browsers.

An existing integration capability based on agile methods ensuring effective deployment on all positions in tight time, saving time and cost savings.

Testimonials

OUR SUCCESS, THE SATISFACTION OF OUR CUSTOMERS

PDG regional Retail Bank (2000p)

« as part of a renewal of the sales force (+100 per year, age pyramid), simplify the learning time of the business functions from 6 months to 1 month by setting up the Business Desktop and its Best Practices Referential »

COO Swiss Banque (5eme universal bank)

« If I had to summarize the project Business Desktop in our bank? Effective, pragmatic, fast »

Example: Reduce the preparation of interviews to improve the advice to the client.
Estimated 20 'saved per day; is around 4%.