THE EMPLOYEE'S WORK IN THE BANK AND INSURANCE IS RENDERED INUALLY COMPLEX BY MANY IRRITANTS
he collaborator's workstation is not customer-centric, its scalability is limited and costly for the ISD.
The multiplicity of tasks to be performed and their redundancy make it difficult to prioritize them.
The daily interactions of the collaborator with a heterogeneous IS interfere with its operational efficiency and make the initial training tedious.
The emergence of new technologies strengthens customer empowerment and disrupts the employee's work relationship.
The knowledge of the customer is presented to him in a less complete and precise way than to the customer himself, reinforcing the imbalance and his status of expert.
The lack of tools and the re-seizures are a hindrance to its efficiency.
TURN-KEY BUSINESS DESKTOP SOFTWARE
Ether makes it easy to integrate all product sales, customer relationship management and administration applications in the following way, with an interface, divided into 4 spaces:
The Cockpit aims to pilot the employee's work day by providing a quick and synthetic overview of the tasks in progress.
The Customer Center groups and automates the current customer operations and assists the user by providing a repository of the best business practices.
Discovery Space allows the reception, the referral and the advice to future client by facilitating the actions of entry in relation and simulation.
The Workspace aggregates tasks to be accomplished by facilitating and automating mass treatments.
Our methodology Business Desktop Ether has been proven in a large number of banking projects where its business-oriented design features related to a technical & ergonomic pragmatism, iterative unfolding process ensures the convergence and success of projects in short time.
CONTINUALLY STRENGTHENING THE EFFECTIVENESS OF OUR SOLUTION TO ASSIST AGENTS AND ACCOMPANY CUSTOMERS IN THEIR EXPERIENCE
Interview management tool making it easier to prepare, conduct and report on maintenance. Without infrastructure constraint and directly ready to use, it will be able to adapt to your needs during different working situations approached during the consulting.
An automatic "Next Steps" roll that facilitates the agent's work by providing a simple way to follow best practices.
A personalized customer interface giving the customer a quick and intuitive overview of his situation and allowing him to simply animate current operations and communicate with his advisor.
A revitalization of the relationship through the automation of the registration process.
WE OFFER YOU MULTIPLE BENEFITS
The right needed and productivity tooling
A steering of the working day improved by the incentive for the employee to follow the good practices of the bank.
The implementation of personalized elements of customer / advisor dialogue makes it possible to optimize the responsiveness and proactivity of the employee and assist him in his interviews.
State-of-the-art software (HTML5 / CSS3), and Open Source, compatible with all PC, smartphone and tablet browsers.
An existing integration capability based on agile methods ensuring effective deployment on all positions in tight time, saving time and cost savings.
Our success, the satisfaction of our customers
« as part of a renewal of the sales force (+100 per year, age pyramid), simplify the learning time of the business functions from 6 months to 1 month by setting up the Wi-Top Business Portal and its Best Practices Referential »
« If I had to summarize the project Business Occupation Wi-Top in our bank? Effective, pragmatic, fast »
Example: Reduce the preparation of interviews to improve the advice to the client.
Estimated 20 'saved per day; is around 4%.